Refund Policy

  1. Cancellation Deferral and Refunds

1.1 Your Order Cancellation Rights

Any Goods you purchase can only be returned in accordance with these Terms and Conditions

 

Our Refund Policy  forms a part of these Terms and Conditions.

 

1.1        Subject to Clause 1.2, under the Consumer Protection (Distance Selling) Regulations 2000 (“Distance Selling Regulations”) you may cancel your purchase of an Online Course within a period of 7 working days beginning on the day after the day on which the Contract is concluded with you as notified by the order confirmation email from Revenue Academy™. For further details of your rights under the Distance Selling Regulations you can visit your local Citizens’ Advice Bureau or visit the Office of Fair Trading website.

1.2         If you have purchased an Online Course and have already accessed, downloaded all or part of the Online Course and/or started to use that Online Course then you shall have no right to cancel your order. Cancellations subject to clause 1.1 will only be accepted if the course has not been accessed, consumed, redeemed or used in any way.

1.3         In addition to your rights under the Distance Selling Regulations, subject to Clauses 1.2   you may defer the start date of a scheduled Online Course or change to another scheduled  Online Course at any time up to 7 days prior to the relevant start date, subject to availability on your chosen scheduled  Online Course and upon payment by you of any difference in the Course Fees payable for the two courses and a £21 charge to cover administration costs plus VAT where applicable.

1.4           Revenue Academy™  may cancel any Online Course at any time prior to its scheduled termination date.  If Revenue Academy™ cancels an Online Course prior to its scheduled termination date, you will be entitled to a pro rata refund of the Course Fee.

1.5 You will not have any right to cancel an Order for the supply of any of the following Goods:

  • The supply of Goods made to Your specifications or clearly personalized.

 

1.6         Notwithstanding clause 1.1 there is no other right to cancel or vary your purchase of Services and any other cancellation and / or variation of course dates will be at the entire discretion of Revenue Academy™

1.7 Order Cancellation by us

We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:

Goods availability

Errors in the description or prices for Goods

Errors in Your Order

We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.

1.8 Refunds

We will reimburse you no later than 14 days from the day on which we receive notification of cancellation made in accordance with the cancellation terms above. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.