Module 2 – Step by Step to Success

A practical framework to build revenue management strategies including an operational toolkit, the revenue cycle and managing demand.

Module 3 – Understanding your Customer

What market segmentation is, how it’s used in data tracking and analysis, and its role in differential pricing. Plus how to use data from Source and Channel of business.

Module 4 – 5 Metrics to Measure Success

Measure your business success using KPIs of Average Rate, Occupancy, Revenue per Available Room, Total Revenue per Available Room and Gross Operating Profit per Available Room
Module 5 – Benchmarking for Growth

Module 5 – Benchmarking for Growth

How to benchmark business performance in the market using indexes of Market Penetration, Average Rate and Revenue Generated, plus how to use Fair Market Share and Actual Market Share.

Module 6 – Make the Competition Work for You

Identify your property’s unique selling points, convert these into a value proposition, select properties for your competitor set and evaluate the relative strength of your offering to that of your competition.