Courses

Module 3 – Understanding your Customer v22

This module introduces you to how we measure success in hotels and how we compare and benchmark this success in our local market.

Misc

Module 4 – 5 Metrics to Measure Success – v22

Entry Level

Module 5 – Benchmarking for Growth

This module presents how hotels can measure their performance against other hotels and the market.

Misc

Module 5 – Benchmarking for Growth v22

Entry Level

Module 6 – Make the Competition Work for You

This module offers a deep insight into your hotel potential and how this relates to the competitor marketplace. The module walks through how to identify the unique selling point of your property and how to evaluate the relative strength of this against your local competition.